Business Process Outsourcing

BPO is gaining widespread acceptance across the world. Top executives are turning to Outsourcing as a strategic management option for improving corporate performance, profitability and shareholder value.

BPO involves execution of non-core but critical processes or functions that enables companies to shift the ownership of these processes or functions on to the Outsourcing Partner.

The BPO partner with well-defined practices, workflow methodologies and an extensive knowledge and usage of Information Technology is competent to deliver better services.

Our team of highly qualified technical and domain experts help our clients design and implement world class support systems and solutions which span from customer support services to back office support services. Our specialized Outsourcing Groups provide the following back office services :

Technical Support Outsourcing

NetSutra provides Level-1 and Level-2 Technical Support to its existing customers using its Product Development and/or services 7X24X365 basis or as per custom requirements of the client. We are working with major Wireless Operators providing wireless internet, WAP and Web based Application technical support.

Our core expertise is the process, methodology, people, knowledge base and measurement matrix. We constantly enhance knowledge base, train people and measure results to improve the process and methodology.

We provide TSO service for various business applications, LAMP (linux, apache, mysql and php), Dot Net, WAP, Datawarehouse, BI and various custom applications.

TSO services are provided from our offices in India and US. Entire process is geared towards client's goals and objectives.

Database Admin Support

NetSutra provides Database Admin Support to its existing customers using its Product Development and/or services 7X24X265 basis or as per custom requirements of the client.

We are working with major Financial Companies and Healthcare companies providing Database Support for Microsoft SQL Server, MySQL, DB2 and Oracle. We provide Database Services through a combination of on-site, Boston Office (on-shore) and off-shore team depending upon how client(s) goals & objectives.

Our core expertise is the process, methodology, people, knowledge base and measurement matrix. We constantly enhance knowledge base, train people and measure results to improve the process and methodology.

We provide DSO service for various Databases and Warehouses. The service includes:

• Data Architecture

• Database Design (Performance Optimized to Intended Application)

• Database Installation, Access Control, User Management

• Writing Scripts for Database Creation, Creating/Dropping Tables, Loading with default values

• Database Performance Optimization

• Automated Database Backup

• Monitoring

• Disaster Recovery Plan - Restores, Fault Redundancy

System Administration and Monitoring Support

We proactively safeguard your critical computing infrastructure by continuously monitoring servers and Local Area Networks to diagnose and resolve problems before your users are affected; protecting your environment from virus attacks, unauthorized users and other security threats; and backing up all data on all your desktops and servers to ensure that you never lose business critical information. Whether you lose a file, computer or a disaster affects an entire site, NetSutra BPO quickly gets your users back to productivity.

By monitoring the networks remotely, a significant cost savings to the customer is achieved. With remote control technology our online engineers repair and resolve problems without being onsite. We monitor computers and servers, remotely repairing over 90% of our customers' problems.

Our Remote Systems Administration Services include:

• Network monitoring and support

• Configuration management

• Internet firewall management

• Performance monitoring of servers and networking hardware

• System trouble shooting and correction.

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